Terms and Conditions

Effective Date: 01.01.2025

By opting in to receive SMS messages from Vitaline Trans ("we," "us," "our"), you agree to these Terms and Conditions (Terms).

SMS Messaging Service

By providing my phone number, I consent to receive SMS text messages from Vitaline Trans related to appointment reminders, ride confirmations, service updates, and general customer support communication about non-emergency medical transportation services. Message and Data Rates may apply.

Message Frequency

You may receive multiple messages unless you opt out. While messaging frequency varies, you will likely receive up to 4 messages per month. Vitaline Trans reserves the right to alter the frequency of messages at any time to increase or decrease the total number of messages. Vitaline Trans and carriers are not liable for delayed or undelivered messages.

Message and Data Rates

Message and data rates may apply based on your mobile carrier's terms.

Privacy Policy

Your information will be handled in accordance with our Privacy Policy https://www.vitalinetrans.com/privacy-policy/.

Cancellation/Opt-Out Instructions

You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After opting out, you will receive one final message confirming that your request has been processed.

Help/Customer Support

Text the word HELP for support. You may also contact us directly at:

📧 Email: support@vitalinetrans.com

📞 Phone: (650) 861-2757

📍 Office Address: 2033 Gateway Place, San Jose, CA 95110

Liability

Data Protection & Security

We take user data protection seriously. Our security measures include data encryption, access control, and regular audits to ensure compliance with privacy standards. We do not share mobile opt-in information with third parties.